Participant Terms
And Conditions.

If you need to cancel, email connect@innate.global. We calculate the notice period from the day we receive your email to the start date of your Residency.

• 60 days or more before arrival: We’ll refund 70% of your deposit and any additional payments. Alternatively, you can move your full deposit to another available Innate residency.
• 41–59 days before arrival: Your deposit is normally non-refundable, but 50% can be used as credit towards another residency, subject to availability. We’ll refund any payments above the deposit.
• 40 days or fewer before arrival, or a no-show: Payments are normally non-refundable.

Contact us as soon as possible if you need to change your booking. We’ll help where we can and explain any price difference or reasonable additional costs before you agree.

Your place is personal to you. If you cannot attend, you may suggest a replacement, but they must complete our usual application process, meet the residency’s participation requirements and receive Innate’s written approval before any transfer is confirmed. If no replacement is approved and you cannot attend, the cancellation policy above applies.

We may make reasonable minor changes to the programme when needed.

If we cancel before the residency starts, we’ll refund all payments within 14 days. If we significantly change the dates, location or main features of your booking beforehand, you can accept the change or cancel for a full refund within 14 days.

This includes cancellations caused by circumstances beyond our reasonable control. A future credit or alternative residency will always be your choice where a refund is due.

Innate is a curated community experience. Participants must treat others respectfully, follow reasonable instructions and avoid conduct that materially disrupts the residency.

We may suspend or end your participation where, in our reasonable judgement, your behaviour threatens safety, involves harassment, intimidation or abuse, seriously disrupts the group, or repeatedly breaches these requirements. Material non-payment may also result in removal.

We will normally explain the concern and give an opportunity to address it. Serious or urgent situations may require immediate removal without a prior warning.

Removal because of your breach does not entitle you to an automatic refund for unused days. We may retain payments, and require outstanding amounts, to cover services already provided and our reasonable net losses. These can include non-refundable venue, marketing, accommodation and teacher commitments attributable to your booking.

You are responsible for arranging your onward travel and accommodation, and for reasonable costs arising from damage you cause.

Innate curates the group, brings the residency together and coordinates the programme and community experience.

Independent venue operators, teachers and activity providers handle the day-to-day delivery of their respective services. They are responsible for the premises, equipment, professional instruction and services under their control.

Travel and physical activities involve inherent risks. You must follow safety instructions, participate within your abilities and take responsibility for activities you arrange independently.

We do not guarantee particular personal, fitness or wellbeing outcomes.

Photography and filming are a regular part of Innate residencies and an important part of how we share and promote our programmes. Guests should expect shared activities and community life to be photographed and filmed, and should be comfortable appearing in this content.

We may use and edit photographs and videos featuring participants, without payment, on our website, social media, emails and other promotional materials, including through our photography and production partners.

If you submit photos or videos specifically for promotional use, you give Innate non-exclusive permission to use and edit them for those purposes without payment. You keep ownership and confirm that you have the necessary permissions, including from anyone identifiable.

You’re responsible for having the passports, visas and other documents needed for your trip.

We strongly recommend travel insurance covering cancellation, medical treatment, emergency evacuation and the activities you plan to join.

These terms and any dispute or claim arising from or connected with your booking are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law gives you a right to bring proceedings elsewhere.